How e-torch helps Rock Werchter manage their bars

Managing bars at a festival the scale of Rock Werchter is no small feat. With over 50 locations spread across a spreadout area, the operations team needed real-time visibility into orders, stock levels and team communication.

Before e-torch, the team relied on a mix of WhatsApp groups and printed checklists. Information got lost, orders were duplicated, and last-minute emergencies were routine.

After deploying e-torch's F&B Management module, the festival's F&B coordinator reported a 40% reduction in radio communication overhead. Tasks were assigned digitally, status updates happened in real time, and team leads had a live dashboard for the first time ever.

"We thought the tool was down since it was calm in the depo. Nobody was shouting." — Beverage team lead, Rock Werchter

The result was a calmer, more focused team and a smoother event for the 70,000 daily attendees.

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