Frequently Asked Questions
e-torch builds a platform that brings structure and real-time oversight to live event operations. Below you'll find answers to the questions we hear most often — organised by product. If your question isn't covered here, get in touch and we'll reply promptly.
General
What is e-torch?
e-torch is an event management platform company. We build modules that help event organisers, festival operators, and their teams manage every organising and operational pain point, all from a single, mobile-ready platform.
Our philosophy is simple: we manage the work, not the people. By giving teams real-time data and structured workflows, we reduce chaos, cut operational costs, and let everyone focus on delivering a great event.
Who uses e-torch?
e-torch is used by operations teams at festivals, concerts, and large-scale live events. Current customers include teams at Rock Werchter and Suikerrock. Our tools are designed for event managers, venue coordinators, bar team leads, and volunteer coordinators.
What size events is e-torch suited for?
e-torch scales from mid-size events (a few hundred attendees) up to major multi-day festivals with tens of thousands of daily visitors and hundreds of staff across dozens of locations. The platform is built to handle complexity without adding it.
Is e-torch available in multiple languages?
The platform interface is currently available in English and Dutch. If a different language is a requirement for your event, contact us to discuss your needs.
How do I request a demo?
You can request a personalised demo from any product page, or directly via our demo page. We'll schedule a call, walk you through the relevant modules, and tailor the demo to your event setup.
How is e-torch priced?
We offer flexible pricing based on your event scale and which modules you need. We keep costs low by providing general solutions rather than bespoke builds. Get in touch for a quote.
Still have a question? Contact us — we're happy to help.