Technical & Support
Is e-torch a cloud-based platform?
Yes. All e-torch products are cloud-based and accessible from any device via browser. There is nothing to install. You only need an internet connection.
What devices and operating systems are supported?
e-torch is device-agnostic. The platform runs in any modern web browser on smartphones, tablets, and desktops — iOS, Android, Windows, and macOS. No app installation is required.
Is my event data secure?
Yes. Data is encrypted in transit and at rest. We follow industry-standard security practices and do not share your operational data with third parties.
Can e-torch integrate with our existing systems?
We offer integrations on request. If you use cashless, ticketing, EPOS, or volunteer management platforms and need them to connect with e-torch, contact us to discuss your setup.
What support is available during an event?
We offer event-day support for active customers. Our team understands that downtime during a live event is not an option. Support terms are included in your contract — get in touch for details.
Can e-torch build a custom solution for our event?
Our standard products cover the needs of most events. If your event requires functionality beyond what's described here, we're open to discussing a custom build. Reach out and tell us what you need.
Still have a question? Contact us — we're happy to help.